Six Sigma is a worldwide-recognised quality management tool. Thousands of companies have discovered its value in streamlining operations; cutting costs, improving quality, and increasing profitability. This comprehensive guide to Six Sigma is for the people who need it most- the green belts managers who use it and the "champions" who drive it at the executive level. This is a complete framework for understanding quality and implementing Six Sigma. It systematically walks you through the five-step DMAIC implementation process, with detailed examples and real-world case studies.
Learn how to make the business case for Six Sigma; manage Six Sigma statistics without becoming a statistician; and even prepare for one of the field's most respected certification exams. Drawing on their unsurpassed expertise, the authors also present realistic solutions for the most significant obstacles in Six Sigma implementation- How do you sustain your initiative? How can you tell if it's working? If not, how do you get it back on track? Leaders in all industries, from manufacturing to services, can use Six Sigma for Greenbelts and Champions to helps make Six Sigma work for them, so they can reap its full rewards.