This is the first comprehensive, hands-on guide to using OpenView administration tools to maximize network performance, availability, and value. You'll find expert guidance on planning, customization, automation, security, optimization, troubleshooting, and a whole lot more. After a practical review of network management and SNMP, three HP consultants walk you through using Network Node Manager (NNM) to monitor network connectivity -- and adapting NNM to your unique requirements. Next, you'll discover how to use Customer Views (CV) containers to manage your most important resources, from customers to Internet sites. The authors offer realistic guidance on managing networks across the Web using HP's Service Information Portal, and on monitoring computers and software with OpenView Operations (OVO). Coverage includes: Overcoming obstacles to successful network and system management Planning for deployment: a best-practices checklist Running NNM: discovery, symbols, objects, alarms, and queries Customizing NNM: submaps, application integration, custom symbols/fields, and more CV: providing a logical view of devices based on customer ownership SIP: making management information Web-accessible, step-by-step Managing data collection and event configuration Scalability and distribution: remote consoles, filters, and Distributed Internet Monitoring Roles, service levels, installation, configuration, agents, policies, and day-to-day administration Taking full advantage of Smart Plug-Ins (SPI) Improving flexibility by adding Multiple Management Servers Includes OpenView Command Quick Reference Guide